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UNEMPLOYMENT OFFICE - Texas Workforce Commission
Local Workforce Offices are not the “unemployment office”, all unemployment is completed at call centers throughout the state through
Texas Workforce Commission (TWC), however TWC is passing on valuable information to the local workforce centers.
Please share this information with your employees.
There are only two ways to file for unemployment call 1-800-939-6631 or file online www.ui.texasworkforce.org Starting Friday April 10th TWC has extended their work hours to 7am-7pm, 7 days a week, (they will be closed Easter Sunday)
Recommended Call and Access Times Area Code of Applicant Suggested Call Time:
Area Codes Beginning with 9 Mon-Wed-Fri 8:00 a.m.-Noon / Area Codes Beginning with 3, 4, 5,6 Mon-Wed-Fri 1:00 p.m. - 5:00 p.m.
Area codes Beginning with 7, 8 Tues -Thurs-Sat 8:00 a.m. - Noon / Area codes Beginning with 2 Tues-Thurs-Sat 1:00 p.m. -5:00 p.m.
Texans will not be penalized for a delay due to call or user volume. Claims for individuals affected by COVID-19 are eligible to be backdated. Staggering claims will provide help to reduce frustrations for many Texans and provide better access to needed services.
If the customer filled for unemployment before and they can’t remember their user ID and Password for TWC they can contact us. We will need their name, phone number, SSN, email address and we will submit this information to the state at the end of each business day. The state says this could take up to a week for them to contact the customer. TWC recommends that the customer keep calling the main number 800-939-6631 until they either are able to speak with a TWC representative or hear back from TWC.
If the customer filled for unemployment in the past and do not remember their user ID and password they can click on a link that will send them instructions on how to reset their password, however, it sends the instructions to the email address that is already on record from their last claim. If they remember what email address they used previously they can go to www.ui.texasworkforce.org and click on forgot ID and forgot password and the system will send an email to the customer with instructions.
TWC has waived the requirement to job search however TWC would still like the customer to register with www.workintexas.com. If they do not register, it’s ok, TWC will complete a automatic registration. If the customer doesn’t remember their www.workintexas.com user ID the local Workforce staff can provide that information to the customer. Local Workforce staff can reset their password in www.workintexas.com as well. When the customer registers with www.workintexas.com, the system will automatically create a resume for the customer and shows what companies are still hiring at this time.
A customer can still draw unemployment if they start working a side job, however they will need to report these wages to TWC when they call in to request their payment through TWC.
Pin numbers created prior to 2015 have been removed from the TWC system.
Once a customer has filed for unemployment they will need to request their payment. Filing day will be based upon the last 2 digits of the claimant’s SSN.
Thursday thru Saturday are open days and anyone can file their payment request at any time.
SSN Range Filing Day Filing Time:
00-24 Sunday 12 a.m. – 11:59 p.m. / 25-49 Monday 12 a.m. – 11:59 p.m. / 50-74 Tuesday 12 a.m. – 11:59 p.m. / 75-99 Wednesday 12 a.m. – 11:59 p.m.
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