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Texoma HR - April 9th Event

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Registration deadline: Monday, April 6th 5:00pm

Soft Talk vs Solid Talk: The Language Pattern Behind Miscommunication and Turnover

What if you could spot the communication breakdown costing your organization $10,000+ per employee before it turns into conflict, turnover, or disengagement? It starts with recognizing one language pattern hiding in everyday workplace conversation: soft talk.

In this interactive 60-minute workshop, participants will experience firsthand how words like "maybe," "just," "probably," and "should" create confusion, avoid accountability, and drain team energy. Through three live language exercises, you'll feel the immediate shift when these patterns are eliminated—and understand why managers spend 20-40% of their time managing the conflicts they create.

Walk away with practical tools to identify soft talk in performance reviews, team meetings, and daily communication—and actionable strategies to coach your teams toward clearer, more confident language. This isn't theory; it's pattern recognition you'll use Monday morning.

LEARNING OBJECTIVES:

Participants will be able to:

• Identify soft talk language patterns (e.g., "maybe," "just," "probably," "should") in workplace communication, including performance reviews, team meetings, and written correspondence
• Recognize soft talk as an early indicator of conflict avoidance, unclear expectations, and eroded team confidence, enabling earlier intervention in talent management and employee engagement strategies
• Apply experiential techniques to help managers and employees eliminate soft talk from critical conversations, strengthening accountability and decision-making clarity
• Connect language pattern frequency to measurable business outcomes, including the 20-40% of management time spent resolving preventable conflicts and the $10,000+ annual per-employee cost of miscommunication

Lunch is included with your registration!

Payment is required at registration and is non-refundable.

Registration will cancel if payment is not received within 15 minutes of registration.

About our speakers...

Justin Carroll is the co-founder of The Fortified Mindset and co-creator of The Fortified Mind Method, a systematic approach to identifying and eliminating the language patterns that create workplace conflict, miscommunication, and mental exhaustion in high-achieving professionals.

With 8 years of coaching experience, Justin specializes in language pattern recognition—specifically soft talk, negations, dramatics, and projections—that undermine leadership effectiveness and team performance. His work focuses on practical, experiential tools that create immediate awareness and measurable behavior change, rather than theoretical frameworks.

Justin delivers corporate workshops on mental resilience, communication clarity, and mindset transformation for organizations seeking to reduce the time and cost associated with workplace conflict. He operates The Fortified Mind Method with his business partner Stacey Hansen, serving professional leaders and teams across the country who want tangible results, not feel-good platitudes.

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Stacey Hansen is co-founder of The Fortified Mindset and specializes in nervous system regulation and behavioral pattern interruption for high-achieving professionals managing stress, trauma, and emotional dysregulation.

With more than a decade of experience as a trauma-informed yoga instructor and mindset coach, Stacey has developed a systematic approach to identifying the physiological and emotional drivers behind self-sabotaging behavior. Her methodology focuses on three core areas: nervous system awareness, emotional regulation techniques, and the connection between somatic responses and decision-making patterns.

Stacey's work is grounded in practical application rather than abstract concepts—clients learn to recognize their body's stress signals, interrupt reactive patterns, and implement regulation

strategies that produce measurable changes in performance and wellbeing. She operates The Fortified Mind Method with her business partner Justin Carroll, serving leaders and teams across the country who need tactical tools for managing high-pressure environments.

Contact Information:

justin@fortifyhealth.co

stacey@fortifyhealth.co

https://fortifyhealth.co/fhc  

Payment is required at registration and is non-refundable.

Registration will cancel if payment is not received within 15 minutes of registration.

The use of this official seal confirms that this Activity has met HR Certification Institute’s® (HRCI®)  criteria for recertification credit pre-approval.