Difficult Accountability - Confronting Loveable Underperformers and Landmine Employees

Registration deadline: Monday, July 8th 5:00pm

Many managers find it difficult to effectively correct underperformance. Whether we worry about hurting a really nice/popular team member’s feelings, or simply want to avoid the emotion of an angry, defiant one; poor performance is often ignored under the guise of “preserving peace.” This session will teach you how to facilitate a constructive initial conversation, create a coaching strategy that directly ties performance to key objectives, and hold the person accountable with quantifiable metrics.

• 7 possible external considerations to evaluate that may be contributing to underperformance
• 4 questions for investigating and understanding what is causing the underperformance.
• A simple strategy for conducting an accountability conversation that gets to the heart of the matter without the emotion that often results.
• The necessary components of an effective action plan to help them recover and begin performing at an acceptable level.

About our speaker...

Randy Anderson has a true passion for teaching the “how’s” and “why’s” of engaging, equipping, and empowering people in work and life. He teaches ideas and strategies that he learned from working for and managing in organizations ranging from 5 to 35,000 employees. Over the last 30 years, he has developed and taught these principles to tens of thousands of people in all sizes of organizations from front line to back office to upper management. Whether learning to improve your performance, or so you can train others to improve theirs, Randy will transform your thinking, your productivity, and your influence.  He now lives in Lubbock, but Randy was born and raised in Sherman.  He graduated from Sherman High School and attended Grayson College before finishing his degree at Texas Tech.

Payment is required at registration and is non-refundable.

Registration will cancel if payment is not received within 15 minutes of registration.

The use of this official seal confirms that this Activity has met HR Certification Institute’s® (HRCI®)  criteria for recertification credit pre-approval.

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